Testimonial: Ilumed sees stronger recapture and value-based performance with Navina

Michelle Nelson, SVP of Risk Adjustment at ILUMED, shares how the ACO enabler, building its risk adjustment program from the ground up, improved its value-based performance with Navina. By embedding an EMR-integrated point-of-care tool that surfaces suspect conditions from the EMR, HIE, and other sources, her team gave providers HCC gaps and supporting clinical evidence at their fingertips, replacing the 10-15 minutes they once spent digging through the EMR for consult notes and lab results. As Michelle puts it, the moment she knew Navina was working was when a physician told her, “This is awesome.” The result: much better recapture, stronger engagement, and a clearer understanding of patients’ conditions across ILUMED’s Navina partners. Her advice to anyone on the fence: “just do it.”