IT Engineer

Navina is a fast-growing digital health SaaS company that’s on a mission to transform the way physicians interact with patient data. Thousands of clinicians across the United States already use Navina’s AI-powered solution that transforms complex and fragmented patient data into concise “patient portraits" and actionable clinical insights at the point of care. With Navina, physicians experience less burnout, reduce missed diagnoses, and can devote more time to giving better care to their patients.

Navina has been named one of the Top 100 AI companies globally by CB Insights and made the list of the Top 50 Digital Health startups. We are already working with industry-leading value-based organizations including Privia Health and Agilon.

As an IT Engineer, you will be the integral piece of our company's technological operations, providing essential IT services and support to our employees. You will join our internal IT and Security team, encompassing user support, system management, physical hardware, and office infrastructure. Your responsibilities will include defining and implementing IT processes, automating workflows, and ensuring our technology infrastructure is scalable and secure to support our ongoing growth.

This is a hands-on position that demands both technical proficiency and strong interpersonal skills.

• Experience: A minimum of 2 years of hands-on experience in an IT support or IT administration role is required, with a demonstrated history of managing a company's IT infrastructure and providing internal IT services.
• Strong knowledge of macOS and Windows operating systems.
• Experience with cloud-based productivity suites (e.g., Google Workspace. Slack, etc.).
• Familiarity with identity and access management tools (e.g., Jump Cloud, 1Password).
• Knowledge of networking concepts (TCP/IP, DNS, DHCP) and network hardware (routers, switches, firewalls).
• Experience with a ticketing system (e.g., Jira).
• Experience with endpoint security solutions (e.g., Sentinel One).
• Familiarity with access control systems, particularly in an office environment.
• Experience in automating IT processes and simplifying IT workloads through scripting languages (e.g., Python, Bash) or automation tools, and experience with configuration management tools.
• Excellent problem-solving and analytical abilities.
• Exceptional communication and customer service skills, with the
• ability to clearly explain complex technical issues to non-technical users.
• The ability to work autonomously, prioritize tasks effectively, and take full ownership of projects and responsibilities.

You don’t need to meet 100% of the requirements to be a great fit. We believe in hiring people, not just checklists, and we value potential as much as experience. If this role excites you, we’d love to see your application!