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Transforming Primary Care: How AI Supports Value-Based Care Delivery
Primary care is undergoing a fundamental shift. As the industry moves away from fee-for-service (FFS) and toward value-based care (VBC), physicians are being asked to deliver better outcomes—while managing added complexities like risk adjustment, quality reporting, and payer-specific documentation.
These new requirements add many layers of complexity – risk adjustment, quality management, and variable payer demands – which significantly increase the burden on physicians and contribute to burnout.
To explore how technology can support this transition, Phyx Primary Care, an independent, non-profit innovation lab, conducted a real-world evaluation of Navina’s AI. The study included 120 primary care physicians across 19 practices, all of whom used Navina in daily workflows.
Key findings of the report
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A New Category of AI: Designed for the Value-Based Era
Phyx’s research reveals the emergence of a new class of technology: the AI Assistant for Value-Based Care. Rather than being a passive observer or a one-size-fits-all tool, this kind of AI is purpose-built to help clinicians not only meet the requirements of modern payment models but to do so in a way that supports the delivery of high-quality, human-centered care.
Navina’s AI Copilot doesn’t add to the physician’s burden—it does the opposite. It reduces complexity, supports documentation, and streamlines compliance, enabling doctors to focus on what matters most: their patients.
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