Navina Installation Guide

Welcome to the Navina Installation Guide! This guide will walk you through the process of installing Navina on your system step by step.

The Navina Patient Portrait is an AI-powered platform that integrates with your eCW EHR and other data sources. It structures your patient data, making it easy to find the information you need, and gives you diagnosis recommendations at the point of care.

We're excited to have you on board and enhance your workflow. Let's get started with the installation process!

Install the Navina extension

  1. Open Google Chrome
  2. Go to
  3. Click “Add to Chrome”

  1. Go to your eCW account and log in again

Troubleshooting Section

In the event you encounter any challenges during the installation process, this Troubleshooting Section is here to assist you. We've outlined common issues and their solutions to ensure a seamless installation experience.

Q1: I can’t see Navina on my EHR

A: Please verify that the Navina add-on is installed.

Q2: I downloaded the Navina add-on, but I can’t enter the Navina app (

A: Entering will only work if you are logged into eCW on any of your tabs

Q3: Why am I getting a notification that my account has been blocked?

A: It might be because you haven’t logged in for over 180 days. Please contact us through Navina’s support email or by sending an email to our support team

We are here to support you:

We're here to help you overcome any obstacles and get you on your way to using Navina without a hitch. Email us for any questions here:, or message the Navina support team for product or tech issues by clicking the “Contact us” button.